Frequently Asked Questions

Answers to Our Users Most Common Questions

Frequently Asked Questions

Have questions, get in touch:

Email: info@resolvmd.com

Phone: 587.349.4010

1. How long does it take for me to complete the onboarding process?

If you are a practicing physician, the biggest hold up is the time it takes for Alberta Health to process the Business Arrangement. Typically we are seeing turn around times of about two week. Our setup process to create a profile for you, send paperwork and set up payment options can be done in under 30 minutes.

2. What do I do if I’m a new physician?

As a new physician, there are a few more documents you’ll need to complete to be able to process billing through Alberta Health. We’ll make sure you have all the right documentation and we’ll highlight what it is you actually need to fill in. We’ll take care of the rest. As with practicing physicians, the biggest unknown is how quick Alberta Health will process the paperwork. We typically see this happen in 2-4 weeks for new physicians.

3. Does ResolvMD work with all physician types?

Yes. We process billing for all physicians.

4. If I want to bill myself, what do I do?

We are going to be able to offer our software as a service in the next few months. Drop us a note and we can add you to our waiting list.

5. How long have you been billing for?

We have been billing for more than ten years. Wildrose Billing combined with ResolvMD to offer a more digital first, modern and efficient platform for all stakeholders.

6. What are the prices?

See our pricing page for more details. If you are inquiring on behalf of a business group or practice, please get in touch with us directly as we have enterprise contracts available.

7. Do you have a referral program?

Yes, for every physician you refer to us who opens an account and processes a minimum of 100 claims, we will immediately credit your account with $500 in billing credit. Click here for more details.

8. What provinces do you operate in?

We are currently serving Alberta based physicians. We aim to provide services in British Columbia and Ontario in the near future.

9. What payment methods do you offer?

We offer payment through Stripe, the largest and most secure third party payment service provider globally.

10. Can you deal with rejected / deficient codes?

Yes. We offer end-to-end billing management. We don’t want you to have to worry about not being paid what you deserve and we are very transparent in showing you exactly what is being done with any claim that has been flagged.

11. Will I have access to the portal if I don’t bill with you directly?

Yes. If your billing agent uses ResolvMD software to process billing, you can get a login to our physician portal at no cost. We believe every physician should be able to have real time, transparent access to their billing information.

13. How do you treat privacy and data?

Privacy and security are non negotiable for us. All information is encrypted and stored in accordance with regulation and industry best practices. There is no third party access to the data. For more information, please see our privacy policy here.

14. Is your software secure?

ResolvMD is on the forefront of the latest developments and best practices for privacy and security. All aspects of our system were designed to keep patient and personal information secure from the outset. We meet or exceed the specification outlined in the Health Information Act and conform to Personal Information Protection and Electronic Documents Act (PIPEDA). All of your data is stored within Canada and is encrypted in transit via HTTPS and at rest (256-bit AES encryption).